Welcome:
Guest
Have questions? Need clarification? Let us help you! Click on a question below that relates to your concern:
Your Account
Member Card
- How do I activate my card?
- Can I order extra membership cards for my family?
- My card was lost or stolen. Can I replace it?
- My card has expired. Can I renew it?
Web Site / Technical
- What web browsers and computers work best with the site?
- How can I report problems or make suggestions about this site?
- How can I get help solving a problem with a retailer?
- Why am I having trouble printing the coupon?
Search
- How do I search for discounts?
- How do I sort the results of my search?
- How do I find a specific business?
- How do I find multiple locations of the same business?
- How do I find participating businesses near another business?
Still need help?
Send your question to us!Search
How do I search for discounts?
There are three ways to ways to find discounts:
The QuickSearch: The fastest way to find discounts is conveniently located on almost every Web page, and only a location is needed to display participating businesses and their offers.
The Advanced Search: Our robust, yet user-friendly search engine is designed to help you narrow-down and refine your search. This tool includes options not available from the QuickSearch, including the following: select a location from drop-down lists, search multiple categories, search for words or phrases, apply various filters, and more!
Saving by Category: View a list of national businesses offering discounts on their products or services. No matter where you are, or plan to be, these offers will save you money. Each page also defines the category and allows you to search for local (or non-national) offers in this category.
The QuickSearch: The fastest way to find discounts is conveniently located on almost every Web page, and only a location is needed to display participating businesses and their offers.
The Advanced Search: Our robust, yet user-friendly search engine is designed to help you narrow-down and refine your search. This tool includes options not available from the QuickSearch, including the following: select a location from drop-down lists, search multiple categories, search for words or phrases, apply various filters, and more!
Saving by Category: View a list of national businesses offering discounts on their products or services. No matter where you are, or plan to be, these offers will save you money. Each page also defines the category and allows you to search for local (or non-national) offers in this category.
How do I sort the results of my search?
After performing the search, locate the sorting options in the gray bar located at the top and bottom of the search results. Click any of the following options:
- Alphabetically: Sorts the results alphabetically by business name.
- City: Sorts the results alphabetically by city.
- Category: Sorts the results by category.
- Distance: Sorts the results by distance from the location you entered (nearest retailer to furthest).
How do I find a specific business?
Go to the More Search Options and do the following:
- In the "Location" section, type or select the area to search.
- In the "Categories" section, choose the categories to search.
- In the "Additional Preferences" section, find the Word Search box.
- Type the business name into the box (and between quotes if more than one word).
- Submit your search.
How do I find multiple locations of the same business?
Follow the instructions under "How do I find a specific business?" (see above). The results will display multiple locations in the search area. You may also find the method below useful for displaying mutiple locations:
- Click the name of the business in the search results.
- On the next page, locate the "Additional Info" section in the right column.
- Click the "More Locations" icon above the address.
How do I find participating businesses near another business?
Follow the instructions under "How do I find a specific business?" (see above) to locate the first business, then do the following:
- Locate the "Additional Info" section in the right column.
- Click the "Search Nearby" icon above the address.
Member Card
How do I activate my card?
Your card becomes active at the time of printing. When you receive your card in the mail, you can
begin receiving discounts immediately. To view member-only information online, however, you will need to log in using the member numbers on your card.
Can I order extra membership cards for my family?
You may order additional cards for immediate family members living at your
same address and for dependent children attending college. Simply contact a Member Services Representative to order extra cards. Contact us to order >>
My card was lost or stolen. How can I replace it?
You may order a replacement card for $6.95 to cover materials, processing and postage
(USA & Canada) by talking to a Member Services Representative. Contact us to order >>
My card has expired. Can I renew it?
If you want the benefits of membership, you can purchase a new membership online by rejoining or you can renew your current membership by contacting us. Otherwise, you will not be permitted to view any members-only information or receive discounts using your expired membership card. Contact us to renew >>
Web Site / Technical
What Web browsers and computers work best with this site?
Our site is best viewed using the latest version of
Microsoft Internet Explorer which can be downloaded and installed for free from Microsoft. Most releases of
Firefox will also display data correctly. Our site is designed to operate on Internet-capable PC and
MAC computers. Download latest version >>
How can I report problems or make suggestions about this site?
Just contact us and tell us! We appreciate users who inform
us of problems so we can improve the site. Contact us >>
How can I get help solving a problem with a retailer?
Should you ever encounter a problem with
a participating retailer, please contact us by e-mail or phone. With thousands of retailers worldwide, we are constantly adding and
training new merchants. Many retailers with high
employee turnover are constantly training their employees. If you encounter an
employee that is not aware of the Access program or fails to honor the discount, we want to hear from you as soon as possible. In most cases, we can educate
the new employee and resolve the problem before another member encounters the same
problem. If you contact us by e-mail, we will reply and let you know what resolution
was reached.
Why am I having trouble printing the coupon?
If you are having difficulty printing your coupon, it may be that a pop-up blocker installed on your computer is
preventing you from accessing it. Please disable any pop-up blockers you may have running and try again. If you
continue to have problems, please contact a Member Services Representative. Contact us >>
Your Account
How do I log out?
Simply close the browser window. Because your password is required to view any personal information, logging on to the site does not mean your information is accessible by others.
Once you have entered your password, however, you will not need to enter it again during the same session. In addition, your account will log out automatically if the computer is idle (or not used)
for more than 20 minutes. If you use or are using a public computer, always close the browser when you are finished.
I forgot my password! What should I do?
No problem. We can send it to the e-mail address in your profile. Click here to have your password sent to you by e-mail.
If you have recently changed your e-mail address and know that the address you use now does not match the address in your member profile, please contact us.
Is my information private?
We respect your privacy! As a member of the Better
Business Bureau, we pledge to meet the BBBOnLine Reliability standards for ethical online business practices.
The information you provide allows us to protect the exclusivity of current members, as well
as to personalize the savings discounts that are available to you and/or your organization. Your personal
information is never sold or otherwise provided to third parties for any reason.
